Ways to Get it Done

Although the coaching I enjoy most tends towards the meaningful, the enlightening, and the self-discovering, every once in awhile a client wants to revisit some standard tips and tricks for getting things done, prioritizing, and turning a to-do list into something they control (rather than something that controls them).

I put this post together because over the past six years I’ve experimented with multiple time management systems, and I feel pretty good about having found a productive, enjoyable rhythm that works for me.

Along the way, some of the systems I’ve toyed with have been:

I’ve instituted my own special days for reflection and recharging (see Two Days That Have Made All the Difference) and back in 2010 I posted a five part series on time and productivity based on what I’d been learning. (You can find the series by going to Ready for Change’s Best of page, and scrolling down to the Time and Productivity section.)

So How Do I Use Them?

I’ve toyed with all these systems, yet ultimately I’m not committed to any of them. My experience is that taking on any one system wholeheartedly doesn’t work: at first I throw myself into it, wasting time learning and implementing a complicated system when in fact I could just be doing stuff. From a personal development perspective, I’ve also learned that any time I’m desperately searching for The System That Will Solve It All then I’m in a unhealthy/unbalanced place, and finding a system isn’t the solution. The day I start being attracted to regimens, spreadsheets, detailed tracking systems, or uber-control of my workday is the day when I know it’s time to take a break, recharge, and sort out what’s really important. Loosen my grip, rather than tighten it.

So instead of using any one of these systems, I’ve created a mish-mash of ideas and practices that work for me.

Here are some of the highlights:

I Get It Out Of My Head

Getting Things Done is big on getting nagging details and to-dos out of one’s head and captured somewhere. I never carry a to-do list around in my head. Obligations, commitments, and tasks are stored primarily in my google calendar, secondarily in my email, and on a daily basis get dumped onto the notebook I keep beside my computer. For longer-term projects, I jot down monthly milestones in a spreadsheet or on a wall calendar. If new tasks occur to me throughout the day, they get scribbled on my notebook, and once a day I’ll go through the scribbles and decide if the tasks need to get added to my calendar.

If I Can Do It In Two Minutes, I Do It Now

Also from Getting Things Done. If I can do something in two minutes or less, I tackle it during any free time blocks rather than scheduling it for later. If it takes longer than two minutes, I’ll assign it a day/time for completion.

I Schedule Admin/Task Blocks

Primarily lifted from ideas in the Entrepreneurial Time Management System. Tuesday morning and Friday afternoon, for example, are blocks of time that I generally leave open in my schedule so that I can use them for all those longer-than-two-minute tasks that fall into admin/general work (e.g. answering non-time-sensitive emails, processing invoices and payments, scheduling, website updates, social media). This structure leaves huge other chunks of my week wide open for project time and client time. And it also means that when I assign a task a day/time, I’m not getting down to the detail level of: “From 10:10-10:30 I will answer emails.” I just assign it to the admin/task block of time and get to it then.

I Use Daily Labels to Keep My Inbox Spacious

I almost never have more than ten emails in my inbox. I use gmail’s archive function liberally. And if something will need attention in future, I use my daily labels so that it gets out of my inbox but gets tagged to look at later.

Example 1: I want to remember to follow up with a client about scheduling our next session, but the person has just sent me an email saying that they’re away until Thursday. I label that email “Thursday”, archive it, and forget about it until Thursday, at which point I open all the emails in my “Thursday” label and deal with it then.

Example 2: On a Friday, I have an idea for something to write about in Morsels of Change. My usual writing days are Monday. So I email myself the idea, label it “Monday”, and archive it until writing Monday, when I’d open up the “Monday” label and find my ideas waiting for me.

I Differentiate and Block My Browsers

I use Chrome Nanny in Chrome and Leechblock in Firefox to limit what websites I can open during work hours. The basic division is that I do work-related tasks in Chrome, and non-work-related internetting in Firefox. It seems minor, but it’s an actual barrier to my goofing off at work: in order for me to goof off, I have to stop what I’m doing and open a different browser. That’s just enough of an impediment that I goof off way less than I might otherwise. (I developed this habit based on a childhood family practice of keeping the TV unplugged or covered — just enough of a barrier that you use it less than you might otherwise.)

I Take One Weekday Off Every Week

The Now Habit advocates building guilt-free play into one’s schedule first. I tried it out, and realized I get just as much done in an energized four days as I would in a tired-ish five days, and I do so with more energy and enjoyment. And I have a whole weekday available for things like shiatsu appointments, bike rides, reading, or hanging out with my niece or the love-of-my-life. I realize this is a huge perk I can have because I’m self-employed, and that it’s likely not feasible for most folks with regular jobs… yet. Someday, employers will realize the benefits of the four-day workweek!

I Align My Work With My Values

Most of the productivity systems have an element of prioritizing, of asking what’s really important to you, of doing first the most important things or the things with most value. I’ve been lucky enough to be able to choose to do work that I believe in, so most of my work lines up with my values. But a neat tweak I’ve made lately (inspired by Day 3 of 30 Days of Getting Results) is to rewrite my most important to-do items in the language of my values.

So what had been on my to-do list as “meditate” becomes “I pay attention to my mental, emotional, and spiritual well-being by giving myself the gift of 30 minutes of meditation.” When I write that sentence down as one of my three daily priorities, I’m much more likely to follow through than if I had just written “meditate” on my to-do list, and I feel more in tune with my values when I check it off the list.

More and More, I Beat Myself Up Less and Less

If a system or habit or practice stops working for me, I let it go. I let something else replace it, or I give it a break and pick it up again later. I no longer blame myself for not being disciplined enough or for being irresponsible or lazy if I’m not acing a productivity system. I can look back at 35 years of life and realize: I’ve handled things pretty well. The important things have been done. I’ve been there for the people I love. All the other things can get a pass now and then when I need it.

Your Thoughts?

I’d love to keep this post fresh with comments from you so that the post can continue to serve as a reference for folks looking for tips and tricks to get through the things they need to do. What works for you? Comment away!

How to Make It Through March

In 2012, I made it through this dreariest Ontario month with a healthy, happy glow thanks to a little experiment I undertook. One year later, I’m looking back at March 2012 to remind myself how to survive the end of winter. Here’s how I wrote about it then.

It started small.

First, I thought, “I want to spend more time focusing on taking care of myself.”

That led to my roping the love-of-my-life in on a commitment to buying and eating more fruits and vegetables and whole grains and beans and lentils, and less sugar, flour, and animal products.

“This feels good,” I thought. “Maybe I’ll make this whole month about doing things to take care of me!”

Next thing I knew, I’d stopped drinking coffee.

Then I splurged on an apartment-size mini-trampoline (if you call $45 a “splurge”, that is) because how could I possibly be miserable and/or dislike myself while jumping up and down on a trampoline? (It’s really the best thing anytime I have a mental block… I just go jump on the trampoline 100 times and by the time I’ve done that, my perspective has shifted or else I’ve come to a decision).

One of my teachers encouraged me to buy myself a little something to celebrate some of my recent business successes, so then I went and bought this darling little silver ring. And some of the Mistresses in my MistressMind group (because “Mastermind” group doesn’t quite capture our sexy, dominatrix-y, determined business minds) told me that with the next round of business successes, I ought to go buy myself the meditation cushion I’ve been wishing for. I’m sitting on it as I write this.

“But it’s more than all these external things,” I thought. “It’s about caring for myself internally too.”

And that’s when I decided that this would also be The Month of No Negative Self-Talk.

I’m fairly addicted to negative self-talk (see The Slot Machine of Negative Self-Talk), and telling myself to “Stop it!,” isn’t going to work. But what did work was telling myself that I was giving myself a vacation from negative self-talk. Taking a month off. Free to go back to it after a month if I want to.

Anytime I heard the negative self-talk start up, I said to myself, “Ha! Vacation! I don’t have to do that this month!”

And then I thought, “But it’s more than the absence of self-talk. I want to start talking to myself in a caring way.”

So I developed the mantra I was going to rely on for the month:

“I trust that I am doing the best that I can everyday, and the best I can is enough.” 

(Don’t think it’s enough? See above re: no negative self-talk!)

As you can see, once the process got underway it was fairly unstoppable. I’ve just had a glorious month of delicious smoothies, fantastic salads, walks by the river, “mental health break” days, acupuncture appointments, fresh flowers, early bedtimes, and loving invitations to the love-of-my-life to do the dishes / clean the juicer / go grocery-shopping with me.

Now, here’s the interesting part:

So, I had a great month. That’s clear.

But what surprised me was the ripple effects of being kind to myself.

I started being more kind to others.

Experiencing the joy of caring for myself led to a spontaneous outpouring of caring for my loved ones and doing kind things for them.

Although I was working fewer hours, my business seemed to take off this month — if I scheduled breaks for myself, it seemed that the client appointments practically scheduled themselves.

I found myself buying gifts for others — spontaneous generosity (a soul trait that I often struggle with… perhaps because I had not learned how to be generous toward myself?).

What’s next? I want to keep this going!

So, it’s been more than a month, and I have no desire to drop all of this self-loving. It’s brought too much goodness into my life.

During my last call with my MistressMind group, I focused on how to keep it going, and uncovered a little fear I was caring around:

A fear that I wouldn’t be able to handle all this love for myself.

How curious! Who knew that I carried around a fear of being loved?

Thanks to lovely Head Mistress Cynthia, I have this new challenge for the month:

How much love can I handle?

How much care and goodness can I take?

How much love before I reach the saturation point? Will I disintegrate?

(More likely, I will dissolve into some essential being-ness of love — which does explain some of the fear. Soul growth always requires some melting away of ego identity, and that’s scary.)

My invitation to you this week:

I invite you to get curious: What would A Month of YOU look like?

And one last note: special thanks to the fabulous Danette Relic, who penpal-coached me through the lovely journey of the Month of Me!

That February Feeling

This post is an excerpt from the latest Ready for Change newsletter. To read the newsletter in full, head here.

Hello there, dear one,

It’s February, the deep cold slush of the new year, and the beginning of the two-month long seasonal rut of what I call “Farch”. As a wise friend once said to me,

“Farch is no time to make decisions. Don’t break up, or leave your job, or move away, or make any drastic life changes. Because it’s not you, it’s Farch.”

Perhaps. Or perhaps these two months are ripe for you to create change, and either way, you know I want to hear from you.

This past month I’ve felt a real shift in the energy we’re sitting in. Along with many of my clients, I started 2013 finding myself overwhelmed with heartfelt feeling — sadness, grief, loneliness — that arose in surprising ways and often for inexplicable reasons. As I’ve seen others having similar experiences this month, I’ve wondered what sort of bigger context might be behind this. Collectively, what might we be grieving? Societally, what sadness needs to be expressed? How might we be serving each other by leaning into our feelings of loneliness?

One of the beautiful aspects of the heart-centred work I do is that I get to create safe spaces for us to feel what we’re feeling, and to open up to those experiences as our teachers. Is this something you need right now? If so, please drop me a line. Let’s find a way to create the space you need, and to let you learn what you need to learn.


This post is an excerpt from the latest Ready for Change newsletter. To read the newsletter in full, head here.

Setting Boundaries — A Fresh Look

Photo credit: seyed mostafa zamani / Foter / CC BY


With the holiday season upon us, it’s a good time to revisit this piece on boundaries from the Morsels of Change newsletter. If you’re needing a coaching session to balance your way through the holiday season, please be in touch — I’ll be in the office up until Dec.21 before taking some time off.

Here’s something I’ve noticed about coaching clients who talk about wanting to learn to set better boundaries:

When the conversation heads in this direction, all the energy drains out.

From my vantage point, it seems that the very words “setting boundaries” carry a whole bunch of dread (at least for some people).

And as any good coach knows, when a client starts talking about a goal that they dread, things are going nowhere fast.

So whenever the conversation turns to setting boundaries, I look for the reframe that inspires and excites rather than drains and depletes.


Here are two reframes I’ve found helpful:

1. Rather than concentrating on what boundaries need to go up, I ask what boundaries need to come down.


Imagine someone who always says yes when someone asks for help. This person knows this pattern needs to change for his/her own well-being. He/she says, “I need to set better boundaries!”

Reframe (they type of question I might ask in a coaching conversation): 

What boundary do you have that prevents you from saying no when someone asks for help?

(Often this will be a internal boundary about what the client deserves or how the client treats him/herself (e.g. “I don’t deserve time to relax”)).

I find that reframing the conversation from erecting boundaries to smashing boundaries immediately adds energy and possibility.


2. Instead of talking about relationships governed by rules, I talk about relationships that are designed.

“Setting boundaries” has a tight, rigid feel to it. Making and enforcing rules can take a lot of energy, especially for someone who already feels weak in the boundaries department.

But revisiting the same relationship in terms of “design” brings in fluidity, openness, and empowerment.

In coach training, we talked about “designing alliances” with coaching clients — having honest conversations about what we are both bringing to the relationship, what we need from the relationship, how we want to be with each other in the relationship, and how we will address challenges in the relationship.

The designed alliance idea turns out to be useful in all relationships, not just coach-client alliances.

(You can read more about designed alliances here, on the website of The Coaches Training Institute).


Morsels of Change questions to ponder:

What internal boundaries would you like to smash?

What relationship in your life is calling out for a conscious design?


Listen to Laura Talk about Coaching with Ready for Change

Life coach directory Noomii interviewed me about what type of coaching I do, who I work with, what my clients get out of coaching, and why this work is important to me.

If you’re thinking of signing me up to be your coach, I really recommend that you listen to this short 6-minute interview to get a sense of who I am and what sort of work I do.


Listen to my interview by Noomii

(You may need to update to a browser that supports HTML5.)

The Coaching Experts


Why Negative Self-Talk Can Be So Rewarding

A few months ago I was reading a lot about self-esteem (and the lack thereof). One of the big questions I kept wondering about is “Why?”

Why all this negative self-talk?

Why can it be so addictive and habit-forming to run ourselves down and criticize ourselves?

I’ve heard lots of answers — it keeps us safe, it keeps us from ever truly facing our own power, it keeps us small, it’s easier not to try than to try and fail, etc…

But when I was reading McKay and Fanning’s Self-Esteem – The Ultimate Program for Self-Help, I got a new perspective:

We keep up negative self-talk because it gets rewarded. 

Rewarded — like the addictive random reinforcement schedule that a slot machine doles out.

So how does this work? I’ll use one of my go-to personal examples — the negative self-talk I love to run through before I deliver a workshop.


Here’s the situation:

I’m a kick-ass facilitator and workshop deliverer. I know this experientially and I know this objectively, and I have the feedback forms and workshop participant impact statements to prove it. Yet still, for years, before I deliver a workshop I spend a few days prior wandering around being a little self-hating mess, thinking things like “I have nothing of value to offer,” “This workshop will suck,” “I don’t know why I ever thought I could do this,” “Everyone will know what a fraud I am,” etc.

And then, more often than not, I get up there and run a fantastic workshop and feel incredible afterward.


So what’s the glitch in the system?

The glitch is that all my self-hating DOES NOT ACTUALLY HELP ME PERFORM BETTER.

But, if I go through my ritual of self-hating, and then perform well, my self-hating ritual gets rewarded.

“That totally worked!” some insidious part of my brain whispers. “The more we hate ourselves, the better we do! Let’s try that again!”


Yes, this is some warped, warped thinking.

But tell me honestly, don’t you feel just a wee bit of familiarity in this story…. like maybe this is part of your story too?

Walking through this example helped me better understand why so many coaching clients are reluctant to let go of self-abusive behaviour.

They put a spin on it — just like I do:

“I’m a perfectionist; I hold myself to high standards.”

“But I want to be critical! It keeps me trying harder.”

“The harder I am on myself the better I do.”

And maybe all of that is true.

Or, maybe, it’s just some straight up behaviourist phenomenon: the behaviour of self-hating is getting randomly reinforced when you perform well, even if the self-hating had NOTHING to do with it.


My invitation to you:

Notice if self-criticism really and truly is helping you out, or if it’s just along for the ride.


Substitute Goals: The Goals that Get in the Way

In this blog post, I share a personal experience about what I call a “substitute goal”, and ask you to consider what sort of goals you’re setting for yourself. If this post piques your interest, perhaps you’d like to set up an introductory coaching session with me to discuss your goals. You can do that by clicking here.


I got to Inbox Zero on the weekend, and realized that I had been dangling that goal in front of myself in hopes that life would take a dramatic turn for the better once I reached it. Guess what – life didn’t.

I realized that I had been holding up a false goal — one that I thought would result in relief, satisfaction, success — instead of asking myself what truly leads to relief, satisfaction, success.

I often run across something similar in my coaching clients: the belief that “if only” they can get into x school / get x job / get x promotion / get x relationship / make x amount of money, then they will be happy / fulfilled / satisfied / confident.

I call these substitute goals: the ones we dangle in front of ourselves as something to work toward, and only once we achieve them do we realize that they don’t give us what we were hoping to get. (Sometimes they do. But not often.)

Sound familiar?

How can you check in with yourself to see if something is a substitute goal, or if it’s a goal that will truly lead to the outcome you’re wanting?

Below, I’ve explained some of the ways I might help someone think through this if I were coaching them:

1. Run the goal by your Future Self.

(Future Self is a coaching tool I’ve mentioned before on the blog; if you’d like more info, just send me a line!).

If I had stopped and asked my Future Self if Inbox Zero would lead me to the relief and satisfaction I was seeking, she would have started laughing uncontrollably, and then she would have said, “No, it won’t; PLEASE go do something else with your Sunday.”


2. Ask what has led to your desired outcome in the past. 

If I had asked myself what had led to feelings of relief and satisfaction in the past, I would not have come up with Inbox Zero. I might have told myself to take a walk, go to a yoga class, or have a computer-free day.


3. Check out what’s keeping you from your desired outcome right now. 

I was unconsciously holding onto the belief that I couldn’t be relaxed or satisfied unless I got to Inbox Zero. In reality, I could have accessed feelings of relief and satisfaction in the “right now”, before I met my weird goal. Similarly, I often hear from clients that they will be happy / fulfilled / satisfied only when x, y, or z happens. I like to get nosy and ask “What about feeling happy and fulfilled right now, today?”


Inbox Zero, people. Not all it’s cracked up to be.

Could your goals use a fresh perspective?

The Book List: Get it Done! A Round-up of Resources

Last week I posted about some of the books I recommend to clients looking for resources on communication and relationships. This week, I’m providing a few recommendations for books about getting things done, procrastination, motivation, and avoiding burnout.

Time, Productivity, Procrastination, and more

First, a round up of resources I’ve pulled together from productivity books, blogs, and techniques:


Do You Have Time, or Does Time Have You?7 ways to experiment with your experience of time, and 5 book recommendations.

I Can’t Manage Time – inspired by David Allen’s words in Getting Things Doneyou can’t manage time, but you can manage your actions.

The Action Management Swordknowing your purpose can guide your time strategy. With shout-outs to Zen to Done, Getting Things Done, and The 7 Habits of Highly Effective People.

Purposeful Big Rocksunderstanding how to put the important things first.

Truth in Datagetting curious about how you actually spend your day.

Final Words on Timetips for doing less, getting started, focusing, avoiding distractions, and attending to the big picture.


And now, a few new resources:

The Power of Full Engagement

One of my favourite recommendations this year:

The Power of Full Engagement – Managing Energy, Not Time, is the Key to High Performance and Personal Renewal

Two things grabbed my attention within the first chapter or so of this book:

1 – The authors point out that high performing athletes spend about 90% of their time preparing and training and resting up for the 10% of time when they perform at peak levels.

So, hey, it’s kind of silly to think that we can perform at peak levels at our jobs for 40-60 hours a week day in and day out, week after week, right?

2 – The idea that many of us think of life as one long marathon, when it can be helpful instead to consider it as a series of sprints. And in between the sprints are opportunities for rest, renewal and recovery.

Throughout the book, the authors explore four areas of energy expenditure and energy renewal: physical, mental, emotional, and spiritual. They point out that we can strengthen our energy muscles in each of these areas by pushing ourselves just past our comfort zone, and then building in recovery time. And they’re generous with examples, case studies, and exercises to try on your own.

If you’d like to get a glimpse at their methodology, you can answer 20 questions online to complete their “Energy Audit” and see your results. You can find the Energy Audit here.

The Tiny Habits Program

Recently I heard about the Tiny Habits program, a free online program in which you take a week to set up a workable habit. Click here for my experience with the program.

The Now Habit

Awhile back I read The Now Habit: A Strategic Program for Overcoming Procrastination and Enjoying Guilt-Free Play. I liked the way the book examined procrastination as a symptom, not just a cause, and the step-by-step guide it provides for building guilt-free play into one’s schedule first. Another part of it that I’ve been loving is the suggestion to take two minutes at the start of any activity to relax, centre myself, consciously let go of the past and the future, drop into the present, and then set an intention for the activity I’m about to begin.


What would you add?

What books — or other resources — have you found most helpful for your learning about communication and relationships? I’d love to hear your replies in the comments.


The Book List: Communication and Relationships

Coaching clients often ask me for books that I would recommend on various topics, so in this post I summarize some of my favourite books when it comes to communication and relationships.

(For a lengthier list of books that have influenced me and my approach, see the page Influences and Extras. And for a great list of book recommendations from The Coaches Training Institute on coaching, leadership, and business, head here.)



Communication and Relationships

The Non-Violent Communication (NVC) series of books is exceptionally helpful for starting to recognize one’s own needs and emotions, and for learning to listen for the needs and emotions expressed by others. NVC slows one down enough to really be present in the conversation, rather than always thinking one step ahead to the point one wants to make (whether or not making that point is helpful to the relationship or the conversation!). The series has many different titles and you’re likely to find at least a few of them at your local library. Search under the author’s name, Marshall Rosenberg. And for more information, explore the Center for Non-Violent Communication‘s website, or watch Marshall Rosenberg on YouTube.

How to Be an Adult in Relationships, by David Richo, is a fantastic exploration of the patterns we bring to our intimate relationships, and how to work through some of those patterns so that we aren’t expecting our significant other to fill all of our unmet needs. It’s a book about how to grow up, both for ourselves and for the sake of those we are in relationship with. It’s highly readable, full of sample exercises and checklists, and offers lots of “ah-ha!”s for anyone willing to open up to the less attractive side of themselves — a side that always shows up in our relationships sooner or later.

Loving What Is, by Byron Katie, is one of a number of Byron Katie books that helps the reader through “The Work”, Katie’s name for a system of inquiry that illuminates our own projections and where our own work (not the work of the Other in the relationship!) remains to be done. Regularly doing “The Work” shows us how our judgments and irritations about the Other are just windows into the growth we ourselves are needing. Plus, Katie is funny. You can read more about The Work, and see video examples, on her website.

What would you add?

What books — or other resources — have you found most helpful for your learning about communication and relationships? I’d love to hear your replies in the comments.

A Case of the Septembers? Ways to Get Ready for Change

As September 2012 approaches and that autumn back-to-school energy fills the air, I hear from lots of folks who want to shift something in their lives. If you too are thinking of making a change and wondering if coaching might be a good support, I’ve got lots of options for how we might work together!

Here’s a summary of the programs running here at Ready for Change this fall.

If you have any questions, just drop me a line (laura@readyforchange.ca). I’d love to talk further.

A Free Consultation.

I always offer a free 30-minute no-obligation consultation to individuals interested in seeing if working with me is a good fit for them.

Coaching in Your Inbox.

Sign up for a four-week email program on the theme “What Do You Really Want?”, for a cost of $60 plus HST. Ongoing start dates throughout the fall — you can see more information here.

Online, Daily Coaching.

A one-month program focusing on a change that you want to create. The program consists of a 45-minute coaching session (conducted by phone or Skype) followed by daily online check-ins (you report on your progress daily, answering customized questions which I design for you), and I email you coaching responses twice per week. The cost is $250 plus HST. You can see more information about this program here.

Individual, One-on-One Coaching.

I work one-on-one with coaching clients by phone, Skype, or in person.

Clients hire me for one month at a time (I encourage a 3-month commitment in order to commit to the process, go through some ups and downs as you work toward your goals, and see results).

Each month consists of 3 x 45 minute sessions. Clients also have unlimited email access to me and the option for up to 2 x 10 minute “laser coaching” sessions each month, to be used if/as needed.

The current cost for each month of one-on-one coaching is $400 plus HST. A limited number of scholarship spots are available for those who would otherwise be unable to afford coaching.

You can read more about one-on-one coaching here.

Group Coaching Course (Ottawa only).

The Authentic Relationships program is born of the idea that all of us carry personal baggage, unfinished business, and unhelpful patterns, all of which cloud our ability to authentically relate to ourselves and others. By working through some of this cloudiness, we create more open, authentic, and meaningful relationships.

The group will meet weekly from September-December, one evening a week and one half-day per month.

Tuition for the fourteen week program is $975 plus HST. The program fee can be paid all at once or in monthly installments.

You can read more about this program here.

Questions? Comments? Want to talk further?

Just drop me a line and let’s have a conversation. I’m at laura@readyforchange.ca.